Returns And Refunds
Our goal is to provide you, the customer, with Products of the highest quality that are unblemished and free from damage
If you receive your Product purchased from us which does not match what you have ordered and you do not wish to accept these goods, we will either send you a replacement (if available) or process a full refund of the price you paid for the item(s) via the payment method you used when making your purchase.
If we are to make any repair / replacement / refund, this is subject to you:
• Promptly notifying us of receipt of damaged or mis-described Products
• Allowing us the time to examine damaged or mis-described Products
• Returning Products to us along with all packaging and documentation supplied with them
Please note that we will not be liable for any fault in the Products to the extent permitted by law where the fault or damage is a result of the following:
• Repairs or alterations carried out by the consumer without seeking prior written consent
• Use of the Products after notifying us that the said Products are faulty
• Fair wear and tear arising from usage of the Products after delivery to you
• Damage caused by your negligence after delivery to you
• Wilful damage caused after delivery to you
Refunds will be paid within 14 calendar days once agreed.
Cancelling an Order
You have a right as a consumer to cancel any order made with us for Products purchased. Any cancellation of an order must be made in writing and be within 14 business days from the date of delivery to you.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. Once your return is received and inspected by Blaze (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. For wire transfer payments, all refunds will be issued to store credit. You are responsible for all shipping costs associated with getting your order back to our Derby Workshop. Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!