Turnaround and deliver times
Once payment received average turnaround time 7-12 working days + shipping time.
We Use UPS for next day delivery service to UK mainland
Standard International shipping average time 5-7 day, express shipping available at extra cost, please contact us for a quote
Item may be returned for refund, credit or exchange if they are returned to us within 7 days of receipt. Subject to the following conditions:
Items are returned carriage paid.
Items are received in a resalable condition.
Items should be returned unused in their original condition in order to secure a refund.
Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
You must obtain a Returns Authorization Number before returning any goods. Please contact us for this.